Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

93%
91%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Very professional, efficient, down-to-earth nurses and doctors - Justin remembered me from 2 weeks prior (blue hat and all). Keep up the morale - "

"My husband and I have used this facility on more than one occasion. Our expectations are always exceeded. I feel very comfortable and well taken care of. THANK YOU"

"Everyone at the facility from the check in to the nurses were very personable and you could clearly tell they enjoy working at the Center, and care about the patients. That is not what you get everywhere, so Kudos to you all for creating that environment."



"Excellent rapport established with superb, courteous, and very professional staff. Procedure timely, and was discharged swiftly.............no negative comments to make."

"Everyone was very kind and attentive. The follow up call was very nice too. I appreciate the work your staff did with Dr. Grant."

"I have a very positive impression of surgery center. Everyone was nice and seemed to care about me. I thought the place was very good."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.