Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

91%
89%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Always a good experience at this facility. regardless of what nurses prepare you they all have the same excellent bed side manner. consistency is key and Long Beach Surgical Center has it. Thank You!"

"Great facility, makes surgery much more comfortable than hospital. Excellent staff! knowledgeable, freindly and most accommodating. Thank you all"

"Your facility is excellent in every way. As a retired RN I have never seen or been part of or a patient in such a clean, profressional surgical arena. My experience was optimal in every way. thank you"



"This was my 4th time having a procedure here. Your facility is top notch. Thank you to all the people I have been cared for by."

"It's very organized and convenient for me. I have other choices but I love the Surgery Center."

"Surgery Center is so much easier than the hospital! The personnel, nurses and doctors took great care of me."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.